ExpandIT
Optimize the processes around your service tasks by providing your employees with the information needed to serve and service customers.
Ask us about ExpandIT
Call – or write to us.
Phone: +45 5353 2020
Email: kontakt@vektus.dk
With the Mobile App, Planning Tool and Portal from ExpandIT you can:
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Optimize workflow in daily service activities
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Allocate resources in the best possible way
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Communicate better with customers and suppliers
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Why ExpandIT is relevant for you
Mobile app – optimize workflow in daily service activities
For many years, field service technicians have been filling out paper reports with information and data that had to be turned in at the office and eventually entered manually into the ERP system.
A cumbersome, time-consuming, and manual process—one that could sometimes take several days or weeks to complete.
It can be done smarter and faster. With the ExpandIT mobile app, all employees can record time, materials, and other information related to service cases in an app on their phone or tablet that is connected directly to Business Central.
This way, information from service staff is entered into Business Central more quickly—and the risk of data entry errors is minimized.
The app also makes it possible for field service staff to order spare parts or other goods instantly – while they are on the job. This saves you valuable time – for the benefit of both customers and your business.
ExpandIT Planning tool – enables you to allocate and utilize resources in the best possible way
For most companies, it is important to be able to allocate and utilize resources optimally so that each service employee can complete as many tasks as possible without compromising quality.
But with the ExpandIT Planning Tool, planners have all the relevant information in one place—both the data from Business Central and the information that service employees enter themselves while they’re in the field.
Access to information about assignments, assignment status, access to replacement parts, estimated travel time—based on each employee’s current location—and absences, enables planners to assign tasks to the service employee who is best suited for the job.
As a result, the efficiency of mobile workers can be increased and the time per installation, repair or service visit can be reduced.
ExpandIT Portal – enabling better communication with customers and suppliers
The ExpandIT Portal is a web-based platform where you can communicate directly and effectively with your customers. The portal can be used for sales, communication, and knowledge sharing. The web portal enables your customers and business partners to request services, support, materials, and information regarding, among other things, service items, upcoming or past visits, documents, images, quality reports, and similar items.
In short, customers and business partners will be able to find the same information themselves through the web portal as they would if they spoke with an employee from your company.
Customers and partners can access the necessary information exactly when they need it.
The portal is integrated with Business Central, so all information is up-to-date.
